With so many eating places in Seymour, you'd think there would be great service at all of them.
Not so.
We went to a restaurant Sunday where you would have thought it was a major crime to have the toast buttered.
The first irritation was the wheat toast that was ordered was not wheat. On top of that, there was no butter on it.
Insult to injury, when the correct toast came was brought to the table, it had a splat of butter in the very center of some of the pieces and none on others.
When it was shown to the brand new waitress, this was her first day, she conveyed the information to the cook who in turn came out in a huff with a huge attitude like why are we bothering her.
After she gave us a piece of her mind, she stormed off back to her kitchen.
On our way out, we showed a piece of toast to the cashier, who's remark was, "I don't know how you like your toast buttered."
I know the owner. She's very nice. She just has a few really bad apples that work for her.
One of the reasons we went there was to support her business because we know that it's down.
Now I know why.
Is your business sticking to basics?
Does your staff treat your customers like they are bothering them?
You might ask a good friend that doesn't live in the area to shop your business to get a real feel for how your staff is doing.
Just because your help is nice to you doesn't mean they are that way to your customers.
It's no secret that customer service has taken a back seat to the bottom line.
But don't forget, the bottom line is dependent upon your customers and customer service.
Would you go back to a place that couldn't even take the time to spread butter on your toast?
It would have been smarter for that restaurant to provide the butter and let the customer spread his own butter.
If your staff doesn't butter the toast, at least provide the butter.