About nine years ago Mike Owen was working for a company that he just didn’t find flexible enough for their customers. The business wanted to do things only one way. Owen didn’t like that.
The way he sees it, a service business should be about helping customers solve problems and offering the customer options. Circumstances led him to become owner of Power Max Transmissions, and the rest is history. And a good history at that.
Owen has lived in Sevier County most of his life. His children attend school here. His father-in-law, Ray Williams, is pastor of McMahan Baptist Church in Sevierville. The last thing Mike Owen wants is to be walking down the aisle of a store and have to hide his face or walk the other way when he sees and unhappy customer headed his way.
“There are a lot of places you can go and drop off your car, and when you come back they’ve got your transmission in a million pieces and it’s like they have a gun at your back telling you that you owe them a million dollars or you won’t get your car. I don’t like to do business that way.”... read the rest of the story by Subscribing now.